"I wanted to say thank you for the great job POS has done assisting us with the our calls to patients who are past due on their account. It has been a great addition to our revenue cycle management. It has saved us hundreds of dollars and several hours each week of employee time. The patient calls get directed to our office billing queue and there is no need to send costly letters or to waste billers time calling out and leaving messages that never get returned. We also save money on postage because patients who may have been unresponsive to their paper statements due to address changes contact us to update their accounts."
-Desert Institute for Spine Care
"Our POS statements are very easy to understand. I think they look more professional than our old statements and with the return envelopes we are seeing a faster turnaround on patient payments. We are taking fewer calls from patients with questions about their bill and I have more time to focus on accounts/receivable tasks at our practice."
- Dermatology Specialists of Southeast Wisconsin
"We have been using POS Messaging for five months and have been very pleased with the appointment reminders being sent via phone and text. We used to have one to two people spend 25-30 hours a week calling patients to remind them of their appointments. And this does not include the 130 or so inbound phone calls our staff handles with patient questions. This time savings allows our staff to work on other office projects. We will be expanding our POS Messaging services in the near future to send patients reminders of patient-owed balances too."
- OB/GYN Specialists
"We are using POS Messaging to send patients past-due notices and setting up payment plans. The messages are working and we have more patients contacting us or going online to make payments."
- North Sound Dermatology
"We decided to try POS Messaging as way to collect patient balances in a more timely manner. We sent messages to patients who have balances due over 60 days. The same day the patients received the message they called our office. They were very responsive, either by paying their bill over the phone, updating an address, or asking questions about their bill."
- H & H Medical Billing
"By changing the format of the statement, we dramatically reduced the number of billing-related phone calls to our office – by 75%."
- Vision Center
"We are a long time customer of POS and we have always been extremely happy with their services. They not only took the time to design our statements how we wanted to further our brand, reduce phone calls, and improve our collections, but they have also given us the ability to add inserts in our statements for marketing and announcements such as new providers, new office locations, new software, etc. I highly recommend them!"
- Texas Orthopaedic Associates, LLP
"Prior to working with POS, the aging of our accounts receivable was unacceptable. The back print and FAQ feature decreased the number of phone calls to our billing department. In the first 60 days, we collected more than $30,000 toward our receivables. I definitely recommend their statement services to any company looking to collect on their A/R and reduce their aging."
- St. Louis Women’s Healthcare Group
"We have been transmitting 8,000 to 10,000 statements per month. We incorporated our logo, added clinic locations on the statement and were able to simplify the statement to make it easier for the patient to understand."
- Family Health Center of San Diego
"POS designed a statement that decreased our phone calls by half. We mailed out 5000 statements monthly with our previous vendor and now we average about 4200 monthly. The past due and final notice strategy has helped with our A/R."
- Advanced ENT & Allergy
"Prior to using POS – we processed and mailed our statements internally through our EHR system. Not only was this time consuming for our staff, but we found it to be very expensive. Upon switching to POS, we were able to customize our patient statements with our logo, more prominent contact information and information for patients on acceptable forms of payment and how to pay online, which has increased our payment response time dramatically. We are also able to add statement notes to inform patients of research studies or special programs we have going on within our practice during certain time periods. Our statements are much easier to read and for patients to understand now that we work with POS!"
- Texas Orthopedic Specialists, PLLC
"We’ve used the POS patient experience survey for several months now and I’ve gotten some really great and timely feedback from our patients. Getting information back and analyzed so quickly allows us to be far more nimble in addressing problems. For example, I received several patient complaints regarding wait times which was confirmed by the low score in the survey. We made some immediate changes to workflows and notification procedures and within a couple of weeks the survey data showed improvement in this area. The immediate feedback helped us know the changes we made were well-received. We’ve also used the data to provide constructive feedback to specific physicians and staff members, showing them how they rank compared to practice- and nationwide-level benchmarks. This information was pivotal in identifying improvement opportunities. We’re grateful that POS has offered us such an important and easy-to-use tool!"
- Women’s & Family Health Specialists, PC
"There is value to the survey not only because of the information it provides from our patients, but because of its ease of distribution to and use by the patients and the practice. That is probably what we like best about it. To achieve maximum value from the program, we would need to work on obtaining email addresses from as many of our patients as possible. We plan to review the customer service sections of the survey with our staff and develop initiatives to increase our performance in that area. So overall, the ability it affords us to improve practice operations from all angles is of value as well."
- JDC Pediatrics
"Exceptional, professional and personalized service,” is how Debbie Hummel describes POS services. “John Burkholder (POS Regional Territory Manager) has worked within the means of a small practice, one job at a time, keeping us updated on special promotions and services. His thoroughness, professionalism and care shows us that he wants us to do well, which is very impressive."
- Alliance Physical Therapy