Northwest Allergy & Asthma Center
Download Case Study PDF
Northwest Allergy and Asthma utilizes POS Patient Payment Services to improve their patient A/R. They first began using POS Statement Processing with a custom statement design and a past due statement sequence to drive patient payments. Statement improvements alone resulted in an $85,000 reduction in their outstanding A/R, after just eight months.
Northwest Allergy and Asthma then implemented POS Online Bill Pay which increased their online payments by 10%. This significantly reduced the volume of billing-related phone calls the office receives, saving staff time and making it easier for the patient to pay.
They also utilize automated past-due reminders, e-Statements and statement inserts to help drive online bill pay adoption and increase payments coming in.
Practice Profile
Established: 1964
Specialty: Allergy & Asthma
Number of Locations: 8
Number of Physicians: 15
POS Customer Since: 2015
Measuring Success
17% Decrease in Total Statement Volume
50% Decrease in Past Due Statement Volume
$8,400 E-Statement Savings
29% Online Bill Pay Utilization
(Time frame: 8 Months)
Customer Testimonial
“POS has helped improve our patient A/R tremendously. There is significant FTE savings in the number of phone calls handled on a daily basis as well as the work to post the money associated with these numbers. Additionally, there is the actual real dollar savings on e-Statements. Not to mention that our patients have been asking for this ability. They certainly seem to have embraced it wholeheartedly."
- Tim Getty, Northwest Asthma & Allergy