Forms Missing From Your New Patient Packet Could be Hurting Your Bottom Line

New patient packets, whether mailed prior to a visit or given at the front desk, are one of the first interactions your practice has with new patients. It’s a communication that takes place at that crucial point when a new patient is determining his or her opinions of your practice. It can even affect his or her satisfaction, and whether he or she will return.

So what forms belong in a new patient packet?

We recently surveyed medical practices and asked, “Which of the following items do you give to patients at their first appointment?” Here are the results:

So what does this mean?

The survey results show there is opportunity to improve their bottom lines through comprehensive new-patient communications. For our thoughts on what should be given to a patient before or during a first appointment, read our new white paper “4 bottom-line boosting additions to your new patient packets.”