on Thursday, July 7, 2016
We speak a lot about the importance of patient satisfaction and surveying patients to gain valuable feedback. We follow our own advice and do the same with our healthcare customers. The customer experience is just as important to us.
We survey with intention and purpose -- to see where we are hitting the mark, where we can improve, but also to keep current on industry challenges. We recently surveyed our customers who use our Patient Payment Services, specifically our statement processing services. And just as we encourage practices, we are marketing some of the results.
An interesting side note - less than 25% of these practices are surveying their patients to learn their feedback. Interesting.