The No-Show Patient - The Real Impact To Your Practice

posted on Thursday, May 31, 2018

According to a recent Wall Street Journal article, the average person “taps, pokes, pinches or swipes their personal phone,” 2,617 times a day – (equivalent of two hours and 25 minutes a day). Why is this important information for healthcare teams around the country?

If you want a patient to take a certain action, you are better off sending a text or leaving a voicemail. Even an email doesn't have the same result it did a few years ago.

Consider that industry patient no-show rates average 18 to 20 percent. The U.S. healthcare industry loses more than $100 billion in lost revenue due to patient no-shows. Automated messaging systems can improve no-show rates.

The most common use of automated messaging systems is appointment reminders. But there are so many more communications that could be shared. 

  • Thank-You's
  • Satisfaction Surveys
  • Online Reviews
  • Pre- and Post-appointment Instructions
  • Seasonal Reminders
  • Age-based Screening Reminders
  • Lab Results and More

Interested in seeing how much money you are losing every month from patient no-shows?

  1. Determine the number of patients you see a day.
  2. Know your average number of daily no-shows.
  3. Calculate that out into a monthly percentage.
  4. Estimate the average appointment cost.
  5. Calculate what you are losing each month.

Now imagine what a minimum 20 percent improvement could mean to your practice's bottom line.

Automated messaging can help. Interested in learning more about increasing your practice revenue? Improving patient education and health outcomes? Contact POS today.