Happy Patient Experience Week

Happy Patient Experience Week!

Help us lift up the “Patient Experience Week,” April 25-29. The Beryl Institute does a fantastic job in lifting up the patient experience every single day.  

The Institute says “the patient experience is about ensuring positive interactions at every touchpoint across the continuum of care, building and sustaining strong and supportive organizational cultures and recognizing that one of the greatest impacts we can have is on the perceptions of our patients and their families.” And POS understands these touchpoints. We refer to them as the Five Phases of Patient Communication which identifies the opportunity for more patient engagement among practices and their patients.

Whether you are a nurse, provider, receptionist, billing manager, office manager or one of the hundreds of other roles in healthcare today, you all play a part in the patient experience. Here’s to providing a great experience to every patient, every time.