Every piece of communication you are sending to a patient is part of an ongoing conversation. Intentional and frequent communication with patients will help improve the patient/provider relationship.
But first you need to know what you are communicating. This is where POS comes in. We offer a complimentary patient communications analysis. We believe we can add value and reduce your print costs.
There are a number of ways to do a communications analysis and it really depends on your needs and current pain points. It starts with taking a look at every communication you send to a patient. Your brochures, statements, posters, business cards, digital messages, welcome packets and so on.
- Do they look like they came from the same practice?
- Is your practice logo and brand information on every patient communication?
- Do you have old materials to toss or refresh?
- Are you communicating with intention and frequency?
Through extensive research for our customers, we learned there are several communication opportunities through a patient's journey with a practice for communication touchpoints. We call this the Five Phases of Patient Communication.
- New Patient
- Diagnostic & Treatment
- Financial
- Educational and Preventative
- Patient Acquisition
Identify gaps and where you could improve.
Click here to view a great example of a branded practice.
Contact your Regional Territory Manager today to discuss your needs and your complimentary patient communications analysis.