Improving Patient Portal Adoption Rates

Did you know that 40% of patients don't know their practice has a patient portal?
It all starts with communication and patient education.

six strategies to improve your patient portal adoption rates:

1. Engage New Patients - Include a patient portal brochure or letter in new patient registration materials.
2. Give all patients a Portal ID Card with username and password on one side and information about the portal on the back.
3. Post office signage about the patient portal in your waiting room and exam rooms. Talk patient features & benefits.
4. Use your patient messaging system to drive patients to the portal for important patient information such as lab results.
5. Sending a bill? Customize your statement with a special message about the portal, or include a statement insert with their bill.
6. Communicate often – put a blurb in your newsletter, on your website, in your social media and in direct mailers.

Patient Portal Adoption Kit

POS has created a patient portal adoption kit that can be customized to your practice. The package includes portal brochures with ID cards, statement inserts and office signage. The two pieces of office signage are produced on repositionable stock (peel and stick) for easy application to any surface. Communicate often and in multiple ways to get your patients’ attention. Order the whole suite or individual pieces.

POS Patient Portal Adoption Kit

• 3 - 11"x17" Repositionable Posters
• 10 - 8.5"x11" Repositionable Office Signs
• 1,000 - Brochures with ID Cards
• 1,000 - Statement Inserts with ID Cards

The package also includes a complimentary educational training seminar with a POS representative.