Customer Service/Technical Support - Waterloo, IA

Date Posted: 9/12/2018

We are currently seeking Customer Service/Technical Support candidates for a unique career opportunity to become part of our dynamic and innovative Electronic Products and Services Team. This position is located at our Corporate Offices in Waterloo, Iowa.

Responsibilities include:

Providing excellent customer and technical support/assistance to customers, sales and company personnel regarding electronic products and services.
Performing mapping and scripting activities in support of new and existing customers.
Researching and troubleshooting as needed to support customers or POS management requests, issues, or concerns.
Being responsible for setting up new statement customers, maintaining existing setups, and fielding questions from customers and sales staff.
Monitoring all stages of our electronic products and services accounts.

We seek candidates with the following credentials:

BA/BS Degree (Business, Communications, MIS, CIS or other related field preferred or 3-5 years work experience in related field.)
Customer Service experience required. (Technical “help desk” experience preferred.)
Other experience/educational training should include web, internet experience as well as Excel and Word experience.
Salary range: $44,000 to $52,000 commensurate with experience.
Current residence in the Waterloo/Cedar Falls, Iowa is preferred.

POS offers an excellent opportunity for growth in a team environment with on-going training. In addition we offer a comprehensive benefit program including medical, drug card, dental, vision, disability, life insurance, and 401(k

For immediate consideration, please email, fax, or send resume, to:

Apply Now

Contact Information
POS Professional Office Services, Inc.
Attn: HR Dept
PO BOX 450
Waterloo, IA 50704
pmoran@poscorp.com
Fax: 319.292.2843